assistenza tecnica prosimet

Technical Assistance

A 360-degree commitment to your casting needs

For us, customer support is not limited to the supply of a product: we want to be a reliable and competent partner, ready to offer comprehensive and personalized service at every stage of your casting activity.

Our team of qualified technicians

Our team of qualified technicians can accompany you step by step, ensuring effective and innovative solutions. Here is what we can do for you:

Analysis of casting conditions

We carefully study the characteristics of the materials involved and the operating conditions to fully understand your needs and identify the most suitable solutions. This phase allows us to define the best strategies to achieve optimal results, reducing time and costs.

Joint search for the best solution

We work together with you, sharing ideas, expertise and technical data, to identify the most effective and innovative solution. Collaboration is key to developing customized approaches that meet your specific needs and goals.

Designing a new product

If necessary, we develop customized solutions, designing new products or adapting existing ones to ensure high performance and compatibility with your applications. Our engineering team is committed to creating innovative solutions designed specifically for your industry and your needs.

Assistance during testing (preliminary and industrial)

We are present during all testing phases, both preliminary and industrial, to support you in process optimization and resolve any critical issues. Our presence ensures that everything works as planned and that the results meet expectations.

Constant customer support

Our support does not stop with the delivery of the product: we remain at your disposal for advice, updates and technical assistance, ensuring a long-lasting and trusting partnership.

Updating the client on new developments

We stay abreast of the latest innovations and trends in the industry, sharing with you the most exciting new and emerging technologies so that you can stay competitive and ahead of the curve.

Qualified and targeted training

We organize trainings and training sessions specifically for your team so that they can make the best use of our products and technologies, improving efficiency and safety at work.

Our technicians always work in close synergy with our research and development department

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